Check-ins, deposits and other common questions

Frequently Asked Questions

Upon confirmation of your reservation, you will receive detailed instructions on how to access the property using the lockbox. The lockbox is a secure box located near the entrance of the property that contains the keys.

You will receive a unique code for the lockbox in your check-in instructions. Enter the code into the lockbox’s keypad, and it will unlock, allowing you to retrieve the keys inside.

Yes (well any time after 3pm)! One of the advantages of contactless check-in with a lockbox is that you can arrive and check in at your convenience, regardless of the time. Please note the designated check-in time provided by the property to ensure the apartment is ready for your arrival.

In case you encounter any issues during the check-in process, our support team is available to assist you. Please reach out to the provided contact information, and we will promptly assist you in accessing the keys and ensuring a smooth check-in experience.

Yes, part of the contactless check-out process involves returning the keys to the lockbox. Your check-out instructions will provide specific guidance on how and where to return the keys at the end of your stay.

Unfortunately we do not allow additional guests in the rooms. However our apartments sleep up to 20 so we are sure you’ll have plenty of room in your chosen property!

Yes, all of are properties are equipped with everything you need during your stay.

We’d love to have you stay longer! Please contact our sales team so they can check availability.

The nearest main line train station is Liverpool Lime Street Station. Central station is also local to all our properties but not a main line train station.

Call the reservation team on 0151 709 1719

Please contact us prior to your stay to request a cot or additional beds.

You can check in from 15:00.

An earlier check-in is subject to room availability and cannot be guaranteed. You can leave your luggage with our concierge team until your room is ready. 

You should check out before 11:00 am.

Late check-out is subject to availability. It may be possible to check-out later with a fee. Please contact reception for more information.

If you do not show on the day of your booking, you will be charged the full amount of your reservation.

We do not have onsite parking and the closest is the Q-Park on Hanover Street.

The address for this is 44 Hanover St, Liverpool L1 4AF.

Yes, guests have complimentary access to Wi-Fi .

We do not offer room service as we do not have on site dining. Drinks packages and upgrades can be ordered by calling our reservations team on 0151 709 1719

We have wheelchair accessible rooms available to book. This room type must be requested when making the reservation.

Smoking (including electronic cigarettes) is not permitted in the bedrooms or public areas of the hotel. Smoking is only permitted in the designated smoking areas. A charge will occur where smoking has caused damage.

All rooms have air conditioning, tea and coffee making facilities, toilettes, mini bar fridge, hair dryer and iron and ironing board.